Request deletion of your data
You have the right to request deletion of all personal data Someo holds about you. This page explains what we delete and how to request it.
Data deletion is permanent and cannot be reversed. Please export any leads, links, or campaign data you need before submitting a request.
How to request deletion
Send a deletion request
Email us at support@someo.app with the subject line: "Data Deletion Request". Include the email address associated with your Someo account.
We verify your identity
To protect your data, we'll send a verification email to the address on file. You need to confirm the request from that email before deletion begins.
We process the deletion
Once verified, we delete your account and all associated data from our systems. This includes all leads, campaigns, connected accounts, and billing records.
You receive confirmation
We'll send a confirmation email once deletion is complete. Allow 7–14 business days for the process to finish, including backup purges.
Processing time
7–14 business days from verified request to full deletion, including backup purges.
What we delete
A full account deletion request removes all of the following from our systems:
- Your Someo account and profile information
- All connected social accounts and stored OAuth tokens
- All campaigns and campaign configurations
- All lead records and conversation history
- All tracked link click history
- Workspace settings and team member associations
- Billing history and subscription records
- Audit logs associated with your account
What we may retain
Some records may be retained for up to 90 days in encrypted backups before being purged. We may also retain records that are legally required to be kept (e.g., financial transaction logs required by tax law). Such records are held only as long as required and are not used for any marketing or product purposes.
Partial deletion or data export
If you want to delete specific data — such as a single lead record or a connected account — you can do this from your Someo dashboard. Go to Settings → Connected Accounts to disconnect accounts, or Leads to delete individual lead records.
To export your data before deletion, use the Export function in your Leads dashboard to download a CSV of all your lead records.